Privacy Policy

Cain Agency – Privacy Policy

Effective Date: 2026 Onwards
Last Updated: 20th February

1. Who We Are

Cain Agency (“we”, “us”, or “our”) is a UK-based creative marketing and design agency.

We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact details:
Cain Agency
Email: hello@cainagency.co.uk

2. The Information We Collect

We may collect and process the following personal data:

Information You Provide

Name
Email address
Telephone number
Company name
Job title
Billing and payment information
Any information submitted via contact forms, email, or when engaging our services

Information Collected Automatically

When you visit our website, we may collect:

IP address
Browser type and version
Device information
Pages visited and time spent on pages
Referring website

This information may be collected using cookies and similar tracking technologies.

3. How We Use Your Personal Data

We use your personal data to:

Respond to enquiries and provide information about our services
Deliver creative marketing and design services
Manage contracts, projects, and payments
Send marketing communications (where we have your consent or another lawful basis)
Improve our website, services, and user experience
Comply with legal and regulatory obligations

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Consent – for marketing communications where required
Contract – to provide agreed services
Legal obligation – to comply with applicable laws
Legitimate interests – to operate, develop, and promote our business, provided your rights do not override those interests

5. How We Share Your Data

We do not sell your personal data.

We may share your personal data with trusted third parties, including:

Website hosting providers
IT and software service providers
Payment processors
Professional advisers (such as accountants or solicitors)
Marketing and analytics providers
Regulatory or legal authorities where required by law

All third parties are required to respect the security of your personal data and process it in accordance with the law.

6. International Transfers

If we transfer your personal data outside the UK, we will ensure appropriate safeguards are in place, such as UK International Data Transfer Agreements (IDTAs) or other legally recognised mechanisms.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

8. Your Data Protection Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate or incomplete data
Request erasure of your personal data
Restrict or object to processing
Request data portability
Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at hello@cainagency.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.

9. Cookies

Our website may use cookies and similar technologies to improve functionality and analyse website traffic.

You can control cookies through your browser settings. Further details may be provided in a separate Cookie Policy.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data from accidental loss, unauthorised access, alteration, or disclosure.

However, no method of transmission over the internet is completely secure.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Cain Agency is not liable for account suspensions, rejected content, platform outages or policy changes.